Terms of Service

Last updated: 24 October 2026

These terms are the agreement between you and the operator of RealNotes (“the app”, “we”) for your use of the app. By creating an account or using the app you agree to them. If you don’t agree, please don’t use the app. How we handle your data is described in our Privacy Policy, which forms part of these terms.

1. Who can use the app

• You must be at least 13 years old, and old enough in your country to form a binding contract, or have a parent or guardian agree on your behalf.
• The information you give when signing up must be accurate, and you must keep your sign-in details secure. You are responsible for activity on your account. Tell us promptly through the Contact us form if you think it has been compromised.
• One person per account. Don’t create accounts to get around a limit or a suspension.

2. Your content

• You own it. Notes, attachments, and anything else you put into the app remain yours. We claim no ownership.
• Our licence to run the service. You give us a limited, non-exclusive, worldwide licence to store, process, back up, transmit, and display your content, only as needed to operate and improve the service for you and the people you choose to share with. This ends when your content is deleted, subject to the retention periods in the Privacy Policy.
• Your responsibility. You are responsible for your content and for having the right to store and share it. We do not review notes in the ordinary course, but we may access content where the Privacy Policy allows, for example to investigate abuse or comply with law.
• Sharing. When you share a note, the people you choose can see it until you revoke access. Revoking does not remove copies they already viewed or downloaded. Don’t share content you aren’t allowed to share.
• Backups. The app has export, so keep your own copy of anything important. See section 9.

3. Acceptable use

You agree not to:

• store or share anything unlawful, including content that infringes someone’s rights, is defamatory, or sexually exploits or endangers children;
• harass, threaten, or impersonate others, or use shares, @mentions, invitations, or the Contact form to send spam or unwanted messages;
• probe, scan, or attack the service, bypass its security, plan limits, or rate limits, or try to access other users’ data or accounts;
• upload malware, or anything intended to disrupt the service or other users;
• use bots, scrapers, or other automated means to access the app, other than through interfaces we provide;
• resell or provide the service to third parties, or use it to build a competing product;
• use the service in a way that places an unreasonable load on it, such as using it as bulk file hosting.

4. Plans, limits, and fees

• The app has plans (currently Free, Pro, and Ultimate) with limits such as the number of notes and the amount of storage. Trash counts toward your storage until it is emptied or purged.
• If a plan is paid, the price, billing period, and refund terms will be shown to you before you pay, and are part of these terms once you accept them. Unless stated otherwise at that time, fees are non-refundable except where the law requires.
• We may change plans, limits, and prices. For changes that materially reduce what you have, we will give reasonable notice and a chance to export your content first.
• The free plan may include advertising, as described in the Privacy Policy.

5. Third-party services

The app relies on third-party providers (such as Supabase, Vercel, and Resend) and offers an optional integration with Google Drive for attachments. Your use of that integration is also subject to the provider’s own terms. We are not responsible for third-party services, including their outages, policy changes, or loss of files you keep in your own storage account.

6. Our rights in the app

The app, its software, design, and branding belong to us or our licensors. These terms give you a personal, non-exclusive, non-transferable right to use the app, and nothing more. You may not copy, modify, reverse engineer, or resell it, except as the law allows regardless of this term. If you send us feedback, we may use it without obligation to you.

7. Suspension and termination

• By you. You can stop using the app at any time and delete your account in Settings. Deletion follows the 30-day process in the Privacy Policy.
• By us. We may suspend or end your access, with notice where practical, if you break these terms, put the service or other users at risk, or we are required to by law. We may also end the service or a feature; if we end the service as a whole, we will give you reasonable notice and time to export your notes.
• Sections that by their nature should survive termination (such as 2, 8, 9, 10, and 11) will survive.

8. Copyright and takedowns

If you believe content in the app infringes your rights, report it through the Contact us form with enough detail to identify the content and your claim. We may remove content and suspend repeat infringers.

9. Disclaimers

We work to keep the app reliable and your notes safe, but the app is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including about merchantability, fitness for a particular purpose, uninterrupted or error-free operation, or that content will never be lost or corrupted. Encryption reduces risk but does not eliminate it. Please keep exports of anything you can’t afford to lose. The app is not a substitute for professional advice, and should not be your only copy of critical records.

10. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the app. Our total liability for any claim relating to the app is limited to the fees you paid us for the app in the 2 months before the claim arose. If you paid us nothing in that period, including if you use the free plan, our liability is zero. Nothing in these terms excludes liability that cannot be excluded by law, such as for fraud, or for death or personal injury caused by negligence, and some places do not allow the limits above, so they may not fully apply to you.

11. Indemnity

You agree to cover reasonable losses and costs (including legal fees) that we suffer because of a third-party claim arising from your content or your breach of these terms, to the extent the law allows.

12. Governing law and disputes

These terms are governed by the laws of [India — confirm your jurisdiction], without regard to conflict-of-law rules. The courts of [city, state — confirm] have exclusive jurisdiction, except that if you are a consumer, you keep any right you have under mandatory law of your country of residence to bring a claim in your local courts. Please contact us first through the Contact us form and give us a chance to resolve a dispute informally.

13. Changes to these terms

We may update these terms. For material changes we will notify you in the app or by email before they take effect. If you keep using the app after the change takes effect, you accept the updated terms; if you don’t agree, you can delete your account. The date at the top shows the latest version.

14. General

These terms and the Privacy Policy are the entire agreement between us about the app. If part of them is found unenforceable, the rest stays in effect. If we don’t enforce a right straight away, we haven’t given it up. You may not transfer your rights under these terms; we may transfer ours as part of a merger, sale, or reorganisation.

15. Contact

Use the Contact us form. [Add a postal address here if your jurisdiction requires one.]